Greg Monzo
Vice President and Head of Revenue and Sales
Ideagen North America
Same CAPA, Different Name: How AI Finally Breaks the Cycle
How many times have you written the same CAPA with a different name? Traditional corrective action systems are fundamentally reactive—waiting for incidents to occur before investigations begin, often stopping at “human error” while missing systemic design failures. For EHS professionals in regulated industries, this reactive approach means you’re always one step behind the next incident.
This session demonstrates how AI-enhanced CAPA systems transform safety management from reactive compliance to proactive risk prevention. Using real-world cases from pharmaceutical and medical device manufacturing, you’ll discover how AI pattern recognition reveals the gaps between “work as imagined” and “work as done” that Human and Organizational Performance (HOP) principles emphasize—often weeks before predicted incidents occur.
Learn how AI analyzes cross-functional data to detect emerging risks, uses natural language processing to uncover systemic issues hidden in incident narratives, and guides investigations toward system redesign rather than individual retraining. Attendees will leave with a practical implementation roadmap, maturity assessment framework, and strategies to shift from asking “who made the error?” to “what system design issue allowed this?”
Gregory Monzo brings more than 25 years of experience spanning EHS leadership, enterprise software, and revenue operations across multinational organizations. In his current role, he leads Ideagen’s North American revenue growth across all product lines, including new business, expansion and renewals, while overseeing go-to-market strategy, pipeline management and executive customer relationships.
Prior to his current role, Greg served as VP of Sales and Revenue Operations for Ideagen’s EHS business line, where he led solutions consulting, sales enablement and demand generation while introducing the MEDDIC/MEDDPICC sales qualification framework for the enterprise sales organization.
Before joining Ideagen, Greg spent nearly 17 years at ProcessMAP Corporation, rising to Executive Vice President of Global Sales after holding leadership roles across product management, account management and implementation. Earlier in his career, he served as Director of Health & Safety for the Americas at American Standard and spent a decade at Baxter International managing EHS international operations across Latin America, Europe and Asia/Pacific — including serving on the team that developed Baxter’s global EHS information management system.
Gregory earned a BS in Mechanical Engineering from Florida International University.